Philips Electronics Hong Kong Limited

Assistant Service Manager/ Senior Service Engineer (Healthcare IT Solution)

Philips Electronics Hong Kong Limited
Salary negotiable
Posted on 15 Sep 2020

Assistant Service Manager/ Senior Service Engineer (Healthcare IT Solution)

Philips Electronics Hong Kong Limited

Job Highlights

  • Degree holder with 5+ years experiences
  • Customer service & technical support
  • Double Pay + Discretionary Bonus

Job Description

In this role, you have the opportunity to
Join Philips Health System team while advancing your career in a dynamic, fast paced and multinational environment of Philips. Philips Health Systems is one of the leaders in healthcare IT systems and solutions in hospitals. We provide imaging and informatics solutions to doctors and nurses in Radiology unit and Cardiology Unit, Intensive Care Unit, Operating Theatre, Obstetric and Gynecological Unit.

You are responsible for
  • Lead a team of engineers to implement and service advanced imaging solutions. 
  • Serve as a senior resource for solutions deployment that requires analysis of situations or data.
  • Provide advanced technical review of system configurations to ensure viability of system performance. 
  • Provide technical support for presale, project delivery and post sales consultation for EDI solutions. 
  • Work in conjunction with project team to commit project delivery schedule and requirements. 
  • Build and maintain strong, long-lasting customer relationships with key stakeholders. 
  • Resolve customer issues with independent judgment or escalation process. 
  • Keep management fully aware of all developments in installed base on a regular base. 
  • Ensure completeness of projects and services related documents.
You are a part of
This is the key position of the End to End Solution Transformation, an assistant service manager to lead the transformation of EDI (Enterprise Diagnostic Informatics) Service. The EDI Service team will equip with technical capability for maintenance service and project implementation of Diagnostic & Imaging solutions.
To succeed in this role, you should have the following skills and experience
  • Bachelor’s degree in Information Systems, Software Engineering, Computer Science, Electronic Engineering, or related field 
  • At least 5 years’ experience in troubleshooting complex IT technical problems in related industries. 
  • Experience in IT projects implementation and customer solutions development. 
  • Demonstrate ability to be accountable for effective delivery of assigned goals. 
  • Demonstrate strong and effective communication skill with customer focus. 
  • Experience interfacing with both internal team members and external customers as part of a solution based service process. 
  • Demonstrated knowledge and/or advanced certifications is definitely an advantage:
    • Systems administration (Operating System in Microsoft/Oracle, Virtualization, Database, PACS)
    • Data Mining (Database, SQL, Scripting)
    • Networks (Routing, Wireless, VPN, Hardware (e.g., routers, switches, etc.)
    • Project management experience

In return, we offer you
A path towards your most rewarding career. You will be part of the growing project delivery team as Philips is extending the scope from purely imaging system modality sales to integrated solution sales. You will have a stable platform with growth and development and the chance to take care of other business.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
5 years
Job Type
Full Time, Permanent
Company Website

Company Overview

About Royal Philips Royal Philips (NYSE: PHG, AEX: PHIA) is a leading health technology company focused on improving people’s health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care. Philips’ wholly owned subsidiary Philips Lighting is the global leader in lighting products, systems and services. Headquartered in the Netherlands, Philips posted 2015 sales of EUR 24.2 billion and employs approximately 104,000 employees with sales and services in more than 100 countries. News about Philips can be found at www.philips.com/newscenter.

Additional Company Information

Benefits & Others
Dental insurance, Double pay, Five-day work week, Life insurance, Medical insurance, Performance bonus