SEEK is undertaking numerous significant transformation initiatives as part of its continued journey of growth and evolution, one of them is the CRM Transformation as a part of our Unification Program. The CRM project is focused on standardising the operating processes cross countries, to replace and enhance SEEK Asia’s current Customer Relationship Management system. A key objective of the CRM project is to have all client data integrated and available through one central platform, so SEEK can become more efficient in how it manages multi-functional relationships with its customers, and more sophisticated and targeted in how it engages and delivers insights. This is a large-scale transformation, which has change implications across the entire business.
Given the scale and complexity of change involved, the project has identified the need for an experienced Change Manager who will be dedicated to the project for the next 24 months. This person will be responsible for advising on effective change management practices and providing the hands-on change planning, engagement and training delivery that’s needed to successfully deliver the project and align to the SEEK Unification direction. This person will also be expected to lead a change team and work with local change advocates to roll out CRM changes impacting different countries across Asia.
So, what we are looking for: