JPMorgan Chase Bank, N.A.

CIB - WP - Digital Channels Product Manager - Vice President

JPMorgan Chase Bank, N.A.
Kwun Tong
Posted on 10-Sep-21

CIB - WP - Digital Channels Product Manager - Vice President

JPMorgan Chase Bank, N.A.

Job Highlights

  • Bachelor/Masters degree or equivalent experience
  • 8-10 years in digital product management
  • Strong project management experience

Job Description

Digital Channels is the face of the Wholesale Payments business at J.P. Morgan with clients leveraging various electronic banking and connectivity solutions to consume our services. Reporting into the Regional Digital Channels team for APAC, the role of the regional Product Manager will be to assist in defining, and executing against, the strategic roadmap for online, mobile, host-to-host and API/Open Banking products, and fully commercialising these solutions for APAC clients.

Responsibilities include:

  • Working closely with stakeholders, Sales, Service, Technology and Operations evaluate and analyse cross-impacts to Digital Channel services from environment, new business demands and back-office system changes/enhancements
  • Prioritisation and project management, competitive gap analysis, market readiness, training and client communication
  • Collaborate with Risk, Legal, Compliance, Marketing, KYC, and Finance as needed while supporting all compliance and risk initiatives
  • Product manager for JP Morgan Access - defining requirements and delivering annual APAC client asks - release planning, developing release notes and client readiness communication.
  • Regional product manager for JP Morgan Access Mobile, Virtual Assistant, Payment Tracker - APAC roadmap delivery and commercialisation
  • Regional lead on channels pricing and billing - track budget, fee waivers and meet/exceed annual revenue target


  • Bachelor/Masters degree or equivalent experience
  • 8-10 years in digital product management in banking or payments industry
  • Demonstrate extensive relevant banking experience in electronic channels (front-end) solutions - browser, mobile, host-to-host and API/open banking for wholesale financial services from a technology, product or a support function
  • Technical background/experience on systems and application development processes will be an advantage
  • Strong project management experience and have a proven track record in managing, and the delivery of, complex projects
  • Ability to translate product vision into phased design requirements and to execute commercialisation strategy
  • Strong verbal, written and interpersonal skills combined with strong analytical and problem solving skills
  • Experience in working with technical and business people with ability to influence cross-functional areas without formal authority
  • Team player who thrives in a dynamic environment
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Interested candidates, please click Apply Now.

Additional Information

Company Overview

J.P. Morgan is a global leader in financial services, working in collaboration across the globe to deliver the best solutions and advice to meet our clients’ needs. We operate in 100 countries, and hold leadership positions across our different lines of businesses. We have an exceptional team of employees who work hard to do the right thing for our clients and the firm. This is why we are the most respected financial institution in the world – and why we can offer you an outstanding career.

About Global Wealth Management: With more than 160 years of experience, J.P. Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities and products to high net worth individuals and families around the world. We deliver highly customized and comprehensive solutions to help clients with the many complexities they face on their balance sheets by leveraging the Private Bank’s products and solutions. The Private Bank is involved with every facet of wealth management, including investments, liquidity and credit management, and tax and estate planning. Our business model focuses on deep client relationships through an integrated team structure with a platform of depth and breadth.

Additional Company Information

Financial Services