SEEK Asia (JobsDB)

Country Special Project Lead

SEEK Asia (JobsDB)
Quarry Bay
Posted on 23-Nov-21

Country Special Project Lead

SEEK Asia (JobsDB)

Job Highlights

  • Our motto: Improving Lives through Better Careers
  • Company Values: We Care, We Aim High, We Deliver
  • Customized career development opportunities

Job Description

This role will support SEEK’s Unification, Transformation & Special Projects, one of the key initiatives is to transform the current Asia business model to support the company 5-year growth plan, along with the initiatives in unifying several platforms across its Asia Pacific business to one.

As the Country Special Project Lead, you will be a leader in the Country Operation, in supporting the sales and customer care operation to implement the plan for the new business model, platforms, products and projects for our customers. You’ll be report to the Associate Director, Regional Operation Strategy – Enablement and work closely along with the Country’s Managing Director, plus other stakeholders in the Unification or Special Project teams, etc to sure the successful implementation of the plan.

You will play a prominent role in providing enthusiasm and creativity in formulating and driving high impact initiatives that position the Unification & Transformation changes as top of mind for Seek’s customers and sales teams.

This role is based in either HK/SG/MY/PH/TH/ID and resides under the Country Operation, reporting into the Associate Director, Regional Operation Strategy - Enablement, matrixed to the Country Managing Director.

To be successful in this role you will have an interest and curiosity to understand the SEEK business strategy and in particular the Unification program. You will have a thorough understanding and experience in either Sales & Customer Care operation and customer driven person. You will also be comfortable rolling your sleeves up and getting into the work, playing a critical role in the success of the program.

Key Responsibilities

· Execute the Unification, Transformation & Special Project initiatives, together with the Associate Director, Regional Operations Strategy - Enablement and Country Managing Director in the respective country
· Working closely with Regional stakeholders in developing the value propositions and the communication strategy for the unified platform, products, solutions and special projects, in educating both our internal and external stakeholders, in driving adoption & usage.
· Work closely with Change Partner, Trainers and other stakeholders in equipping our sales and customer care team with all the necessary skills in implementing the project initiatives.
· Responsible for planning and preparing the materials and conducting/facilitating the training together with the sales & customer care trainers
· Partner with the sales team in supporting them to roll out all unification, transformation and special project initiatives, sharing all the best practices and involve in the customer interaction if required.
· Lead the sales team in achieving the business outcomes, product adoptions, or other success measurement metrics for the Unification, Transformation & Special Projects initiatives;
· Serve as the in country internal evangelist, promoting the unification, transformation & special project changes by deploying various internal initiatives or programs
· Act as the advocate in the Country, to drive the communication of the project, to migrate the change impacts, and to create enthusiasm and excitement in the country operation team.
· Act as the bridge between country and regional teams, consolidate feedback from customers, sales and others in the country and leverage the feedback to optimize the execution plan
· Travels across the operating countries maybe required.

The Team

You will work closely with:

· Other team members of the Regional GTM, Regional Training & Development Regional Business Operations Excellence (COO) team
· Country Sales, Customer Service, Operations, Finance and HR Team
· Country Leadership Teams

Skills, Experience & Competencies:

· Bachelor's degree in commerce, business, IT or equivalent practical experience
· Minimum 5+ years of experience in manager positions in sales, business development and other customer related operation
· Successful proven track record in sales, customer service or business development operation
· Strong interpersonal & communication skills with the ability to build strong professional relationships at all levels to build trusted relationship and can work collaboratively with cross-functions to drive operational success and financial results
· Ability to define a strategy, translate it into an actionable plan and direct a team to execute it
· Self-starter, high-energy, with ability to execute on business objectives
· Comfortable operating in a “new” and uncertain environment and highly capable in exercising judgement and facilitating decision to mitigate any risk or identification on any opportunities.
· Exceptional teamwork with a willingness to perform tasks outside of role when required.
· Collaborative and empathetic work style with a high degree of humility and willingness to “get stuck in”

Desired Values

· Passionate about our purpose, our customers and community
· Care about each other and collaborate to achieve together
· Execute with excellence and achieve great results
· Think and act for long term

Company Overview

SEEK’s portfolio of diverse businesses makes a positive impact on a truly global scale. Our unified purpose helps people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities.  
SEEK has evolved from being a domestic online employment classifieds business to the largest global online marketplace, operating in 19 countries. Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive. We are committed to making a difference to our community as well as to our company.  
In SEEK Asia, our purpose is to improve lives through better careers. Formed from the recent merger of the two leading portals in the region, and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South-East Asian countries and is the leading job portal and Asia's preferred destination for candidates and hirers. It now has ambitious growth plans that include expanding its product set and customer base. To support this, we are transforming our sales and service organization including moving to a more solution-based selling approach, increasing use of digital channels and becoming more data-driven.
At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has introduced a policy requiring all employees and visitors to be fully vaccinated for COVID-19 within our offices, unless a formal medical exemption applies. In addition, all employees attending in-person work related meetings or events outside the office will also need to be fully vaccinated.  We have chosen to share this information early in our hiring process, so that candidates can make an informed choice. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process.  Further details about this policy will be shared during the hiring process, as required. 

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Life insurance, Medical insurance, Performance bonus, Five-day work week