The Swatch Group (HK) Ltd

Customer Relations Officer

The Swatch Group (HK) Ltd
Quarry Bay
Posted on 13-May-22

Customer Relations Officer

The Swatch Group (HK) Ltd

Job Highlights

  • Address customer’s enquiries and complaint
  • Handling incoming call and email
  • Minimum 3 years of experience in Customer Service

Job Description


  • Address customer’s enquiries, concerns and complaint over the phone or in person according to service standards provided by Company
  • Act as a coordinator between customers, brands, corporate boutiques, franchises, retailers and all CS teams.
  • Handling incoming call and email from general hotline and general email
  • Perform outgoing calls and emails (e.g. update customers on watch repair status, checking with customers to see if estimation is accepted, service reminders, spare parts price, spare parts availability, order status, confirms delivery dates and invoicing. etc.)
  • Contact or coordinate with HQ representative on repairing watch in HQ when necessary


  • Post-secondary or above
  • Minimum 3 years of experience in Customer Service field
  • Experience in Complaint handling for VIP or prestige customer is preferred
  • Good command of spoken and written Cantonese, Mandarin and English

Additional Information

Career Level
Entry Level
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

The Swatch Group is the number one manufacturer of finished watches in the world. The Group is active in the manufacture of finished watches, jewelry, and watch movements and components. The Group includes a number of famous brands such as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.

The Swatch Group (Hong Kong) Limited (“SGHK”) is a wholly owned subsidiary company of The Swatch Group.  When you join us, you have become part of a worldwide organization committed to providing excellent services to its customers and business partners. We are looking for talent to join the company for the role of:

Additional Company Information

Benefits & Others
Dental insurance, Double pay, Life insurance, Medical insurance, Overtime pay, Five-day work week, Flexible working hours