Hong Kong Technology Venture Company Limited (HKTVmall)

Customer Service Officer / Senior Customer Service Officer

Hong Kong Technology Venture Company Limited (HKTVmall)
Tseung Kwan O
Posted on 22-Jun-22

Customer Service Officer / Senior Customer Service Officer

Hong Kong Technology Venture Company Limited (HKTVmall)

Job Highlights

  • Handle customers’ enquiries via different channels
  • Fresh graduate is welcomed
  • Immediate available is preferred

Job Description

What You Will be Doing

  • Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner
  • Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
  • Provide proactive follow up and quality services
  • Work closely with internal and external parties to ensure timely, efficient and effective service to customers
  • Support special of ad hoc projects to ensure the team runs smoothly
  • Shift duty between 09:00 – 21:00 (including weekends & public holidays)
  • 8 days’ off per month
  • Working Location: Tseung Kwan O 

Who is our Right Fit:

  • HKCEE / HKDSE or above 
  • Fresh graduate is welcomed
  • Highly motivated and able to work independently with strong sense of responsibility
  • A good team player and desire to work in a team-oriented environment
  • Excellent command of English, Cantonese and Mandarin
  • Proficiency in Chinese word processing & MS Office is essential
  • Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
  • Candidates with more experience will consider as Senior Customer Service Officer
  • Candidates with recognized insurance licenses candidates (with pass IIQE examination paper 1, 2, 3) are also welcomed
  • Immediate available is highly preferred 

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
Job Type
Full Time, Permanent

Company Overview

Hong Kong Technology Venture Company Limited is a Hong Kong listed company (SEHK: 1137).
The Group currently engages in the development of Hong Kong's largest 24-hour online shopping mall, HKTVmall, providing an "one-stop shop" platform to people in Hong Kong, including entertainment, online shopping, delivery service and impressive customer experience. The Group has set up another business in 2020 – Shoalter Technology Limited (“Shoalter”) – a technology provider on eCommerce solution aiming to enable any traditional supermarkets or retailers locally and globally to enter into digital retailing successfully.
Aiming to seize the opportunity in eCommence and technology development, it’s your turn now! Welcome you to join HKTV Group NOW to create a new career peak under the leading eCommerce and technology brand in Hong Kong.
Being a HKTVer, You Can Enjoy

Competitive salary with attractive Talent Benefits, including:
  • Five-day week with flexi working hours before 10.00 am for selected functions in TKO office
  • Over 300,000 square feet headquarter, well equipped with self-run canteen, relaxing collaboration area
  • Free morning bus from selected districts (such as Tuen Mun, Tsuen Wan, Shatin, etc.) to office
  • Free round-trip shuttle bus service to the nearest MTR stations 3 times per hour
  • Talent 20% Off Purchase Discount Program
  • Attractive education partnership allowance
  • 16 - 24-day annual leave, marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave and compassionate leave
  • Comprehensive dental benefit
  • Medical and life insurance coverage
  • Professional training and career advancement opportunities
*for Talents with over 1-year employment

We hope to see all high caliber talents joining this unparalleled e-commerce platform very soon.

Additional Company Information

Benefits & Others
Education allowance, Free shuttle bus, Life insurance, Medical insurance, Performance bonus, Work from home