What You Will be Doing

• Handle customers’ inquiries and complaints via call, live chat and email in an efficient and professional manner
• Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
• Provide proactive follow up and quality services
• Work closely with internal and external parties to ensure timely, efficient and effective service to customers
• Support special of ad hoc projects to ensure the team runs smoothly
• Shift duty between 09:00 – 21:00 (including weekends & public holidays)
• 8 days’ off per month
• Working Location: Tseung Kwan O 

Who is our Right Fit:

• HKCEE / HKDSE or above 
• Fresh graduate is welcomed
• Highly motivated and able to work independently with strong sense of responsibility
• A good team player and desire to work in a team-oriented environment
• Excellent command of English, Cantonese and Mandarin
• Proficiency in Chinese word processing & MS Office is essential
• Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
• Candidates with more experience will consider as Senior Customer Service Officer
• Candidates with recognized insurance licenses candidates (with pass IIQE examination paper 1, 2, 3) are also welcomed
• Immediate available is highly preferred