Reporting to the Customer Support Manager, this exciting role sits within the Customer Support Team at SEEK Asia (JobsDB). The primary focus of the role is to be responsible to handle and resolve clients and candidates’ enquiries through hotline and emails. This position plays an integral part in the success of our team’s long-term vision, and represents a brand-new opportunity. We are looking for someone with a proven ability to adapt to a changing environment, and be a change champion, with the role evolving over time, as we progress through our technological & operational transformation.
So, what we are looking for?
The successful candidate will have:
SEEK has evolved from being a domestic online employment classifieds business, to the largest global online marketplace, operating in 19 countries. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh.
Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive.
We are committed to making a difference to our community as well as to our company.
SEEK’s strategy is to match more candidates to opportunities than anyone else through using its marketplace scale to build a radically more efficient and effective marketplace.
A cornerstone of SEEK’s growth since its inception has been the quality of its people, its award winning culture and strong commitment to its values. This will continue to be at the core of ongoing success and growth for SEEK in all locations.
Formed from the recent merger of the two leading portals in the region, JobStreet.com and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South East Asian countries. It now has ambitious growth plans that include expanding its product set and customer base. To support this we are transforming our sales and service organization including moving to a more solution based selling approach, increasing use of digital channels and becoming more data driven.