SEEK Asia (JobsDB)

Customer Support Executive

SEEK Asia (JobsDB)
Quarry Bay
Posted 17 hours ago

Customer Support Executive

SEEK Asia (JobsDB)

Job Highlights

  • Our motto: Improving Lives through Better Careers
  • Company Values: We Care, We Aim High, We Deliver
  • Customized career development opportunities

Job Description

The Role
Reporting to the Customer Support Manager, this exciting role sits within the Customer Support Team at SEEK Asia (JobsDB).  The primary focus of the role is to be responsible to handle and resolve clients and candidates’ enquiries through hotline and emails. This position plays an integral part in the success of our team’s long-term vision, and represents a brand-new opportunity. We are looking for someone with a proven ability to adapt to a changing environment, and be a change champion, with the role evolving over time, as we progress through our technological & operational transformation.

  • You are able to recommend suitable product features through inbound and necessary outbound calls
  • You will carry out low-touch product features training to promote product usage or adoption easily
  • You are passionate to assist clients on advertisement refinements and provide advices
  • Building relationship and keeping trustful with clients through proactive follow-up actions will be your key to success
  • You are responsible for other ad hoc/special assignments or projects.

 So, what we are looking for?

 The successful candidate will have:

  • Minimum 2 years of sales/ customer service/ telesales experience
  • Customer-oriented with proactive and good serving attitude
  • Presentable and strong in communication and negotiation skills
  • Proficient in both spoken and written English, Cantonese and Mandarin
  • You are an extraordinary team player. You are responsible and supportive. You say “we” more than “I”. While engaging in discussions, you actively listen and bring valuable thoughts or opinions to the table when the “Eureka” moment strikes!
  • To you, the thought of bringing productivity to the next level sparks joy. You are someone who constantly puts on different thinking hats to find ways in improving existing processes, automating mundane tasks and shaping practices for the better.
  • You are a true believer of quality and always looking for opportunities to sharpen your financial planning and analysis skills.  With your high commercial acumen, you hope to deliver great value of business partnering support to both internal and external stakeholders.

Company Overview

SEEK has evolved from being a domestic online employment classifieds business, to the largest global online marketplace, operating in 19 countries. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh.

Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive.

We are committed to making a difference to our community as well as to our company.

SEEK’s strategy is to match more candidates to opportunities than anyone else through using its marketplace scale to build a radically more efficient and effective marketplace.

A cornerstone of SEEK’s growth since its inception has been the quality of its people, its award winning culture and strong commitment to its values. This will continue to be at the core of ongoing success and growth for SEEK in all locations.

Formed from the recent merger of the two leading portals in the region, JobStreet.com and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South East Asian countries. It now has ambitious growth plans that include expanding its product set and customer base. To support this we are transforming our sales and service organization including moving to a more solution based selling approach, increasing use of digital channels and becoming more data driven.

Additional Company Information

Industry
Media/Publishing/Printing
Benefits & Others
Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week