Caudalie Hong Kong Limited

E-Commerce and Digital Marketing Assistant

Caudalie Hong Kong Limited
Sheung Wan
Posted on 5-Aug-22

E-Commerce and Digital Marketing Assistant

Caudalie Hong Kong Limited

Job Highlights

  • Support & assist in E-Commerce operations
  • Assist in creating website content & translation
  • Handle customer inquiries

Job Description

Primary Objectives:
Support and assist Digital & E-Commerce Manager on web content and e-commerce operations

Responsibilities:
E-Commerce Operations
  • Handle day-to-day website operation including product listing and content management
  • Support and drive a smooth e-commerce customer journey including order processing and after-sales service
  • Handle customer inquiries via email, social media, phone
  • E-commerce stock and logistics management
  • Prepare monthly customer service report
  • Research new partnerships and databases to drive website traffic & conversion
Digital Marketing
  • Assist Digital & E-Commerce Manager in creating website content & translation
  • Prepare monthly e-Newsletters to drive e-commerce business
  • Draft and prepare creative briefs for website, social media content, and digital communications
  • Support digital marketing planning and execution to drive new acquisition and sales for e-commerce
  • Assist with campaign performance tracking and analysis
  • Perform ad-hoc duties as assigned
e-PR
  • Support e-PR tasks, not limited to PR gift arrangement and KOL collaboration coordination, to build brand awareness and drive e-commerce business
  • Prepare monthly PR clipping report

Requirements: 
  • Degree in Business Administration, Communication or related disciplines
  • Proficient in MS office applications including MS Word, Excel, PPT
  • Good command of spoken and written English and Chinese
  • Good organization, self-motivated, detail-oriented, resourceful and a strong sense of responsibility
  • Experience in Customer Service is an advantage
  • Experience in e-commerce platform management is a plus
  • Candidate with more experience will be considered as Officer
  • Immediate availability is highly preferred

Additional Information

Company Overview

CAUDALIE HONG KONG LIMITED

Created in 1995 in the Vineyards of Chateau Smith Haut Laffite in Bordeaux (France) Caudalie is the first beauty company to get interested in the benefits of grapes and vines. Balancing science and nature with a touch of luxury, Caudalie is always on the cutting edge of antioxidant technology. Present in more than 25 countries, CAUDALIE has become one of the fastest growing cosmetic brands in several markets including Asia. We are currently looking for a high caliber candidate to join our team in Central:

Additional Company Information

Industry
Wholesale / Retail
Benefits & Others
Dental insurance, Education allowance, Medical insurance, Performance bonus, Five-day work week, Flexible working hours