SEEK Asia (JobsDB)

Head of Key Accounts

SEEK Asia (JobsDB)
Quarry Bay
Posted on 7-Jan-22

Head of Key Accounts

SEEK Asia (JobsDB)

Job Highlights

  • Our motto: Improving Lives through Better Careers
  • Company Values: We Care, We Aim High, We Deliver
  • Customized career development opportunities

Job Description

The Role
Reporting to the Sales Director, this exciting role sits within the Sales Team at SEEK Asia (JobsDB). The primary focus of the role is to be responsible for overall strategy, performance and day-to-day management of the Key Account sales teams.
This position plays an integral part in the success of our team’s long-term vision, and represents a brand-new opportunity. We are looking for someone with a proven ability to adapt to a changing environment, and be a change champion, with the role evolving over time, as we progress through our technological & operational transformation.

Key Responsibilities:

Your primary responsibilities, but not limited to:
• Develop and drive the strategy for continuous improvement of management of Key Account
• Develop and maintain relationships with Key Accounts, ensuring a deep understanding of their business needs
• Effectively share market intelligence, performance and jobseeker insights as a resource to support Key Accounts, positioning JobsDB as a strategic resource to their businesses
• Work with Trade Marketing to assist Key Accounts in running campaigns for branding and attracting candidates
• Develop and update account management plans for each client with a key focus on revenue, relationships and performance
• Maintain up-to-date Key Accounts’ profiles to ensure JobsDB have key insights needed to effectively partner with and grow revenue of Keys Accounts portfolio
• Communicate annual sales strategy, including aligned operational plan, that is designed to achieve annual target and KPIs
• Develop, execute and refine customer experience strategy for the team to ensure it can meet the business objectives of revenue growth, client acquisition & customer satisfaction
• Drive the overall strategy and approach to manage the relationship with our key account clients
• Manage escalated client situations in order to preserve the long term relationship
• Develop and maintain mechanisms for clients and sales related feedback to key support functions such as Product and Trade Marketing

People Management & Leadership
• Demonstrate high quality leadership and ability to coach, mentor, and train team members to ensure they are operating at maximum efficiency to achieve sales targets
• Recruitment, retention and motivation of sales staff
• Conduct performance reviews with direct reports
• Develop and maintain close working relationships with other Functional Managers
• Ensure that team members demonstrate the JobsDB Values at all times while performing
• Develop strong internal co-ordination and collaboration amongst team to ensure maximum performance and objectives are achieved
• Ensure the team understand and adheres to all Company policies, procedures and business ethics codes

Reports to
Sales Director

Key Relationships
• Managing Director – Hong Kong
• Sales Director
• Head of Business Development
• Head of SME & Online Sales
• Operation Director
- Functional Team (Finance, Marketing, Product, Human Resources)

So, what we are looking for?
The successful candidate will have:
• Bachelor's degree or equivalent practical experience.
• Minimum 8 years of sales management and leadership experience.
• Hands-on experience in direct sales management, customer relationship management would be an added advantage.
• Ideally knowledge & experience selling to SME market.
• Good interpersonal relation skills, excellent communicator, strong in organization and creating team work, good facilitator, consensus builder and able to manage conflict;
• Strong passion for coaching and mentoring staff is an absolute must.
• You are an extraordinary team player. You are responsible and supportive. You say “we” more than “I”. While engaging in discussions, you actively listen and bring valuable thoughts or opinions to the table when the “Eureka” moment strikes!
• To you, the thought of bringing productivity to the next level sparks joy. You are someone who constantly puts on different thinking hats to find ways in improving existing processes, automating mundane tasks and shaping practices for the better.

Additional Information

Company Overview

SEEK’s portfolio of diverse businesses makes a positive impact on a truly global scale. Our unified purpose helps people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities.  
SEEK has evolved from being a domestic online employment classifieds business to the largest global online marketplace, operating in 19 countries. Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive. We are committed to making a difference to our community as well as to our company.  
In SEEK Asia, our purpose is to improve lives through better careers. Formed from the recent merger of the two leading portals in the region, and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South-East Asian countries and is the leading job portal and Asia's preferred destination for candidates and hirers. It now has ambitious growth plans that include expanding its product set and customer base. To support this, we are transforming our sales and service organization including moving to a more solution-based selling approach, increasing use of digital channels and becoming more data-driven.
At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has introduced a policy requiring all employees and visitors to be fully vaccinated for COVID-19 within our offices, unless a formal medical exemption applies. In addition, all employees attending in-person work related meetings or events outside the office will also need to be fully vaccinated.  We have chosen to share this information early in our hiring process, so that candidates can make an informed choice. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process.  Further details about this policy will be shared during the hiring process, as required. 

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Life insurance, Medical insurance, Performance bonus, Work from home, Five-day work week