IT Support Engineer

EB Services Limited
Ngau Tau Kok
Posted on 23-Sep-21

IT Support Engineer

EB Services Limited

Job Highlights

  • 5 days work
  • Attractive Package
  • Medical & life Insurance, Performance Bonus

Job Description

Job Description

To cope with the continuous business expansion of the Company, we invite talented and professional candidate to join our growing IT Team:

Job Responsibilities:

  • Provides direct technical support to end users for all workplace services on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications.
  • Respond to end user inquiries concerning system software and applications.
  • Provide immediate customer assistance for emergency and URGENT fixes as defined in service definition based on the severity and assignment.
  • Provide temporary work-around for immediate customer issues where appropriate.
  • Documents and logs all contacts and actions into helpdesk per specified guidelines.
  • Follows end users issues through to completion to ensure resolution within the SLA and customer satisfaction have been achieved. - Works with engineering on hardware and software testing and reviews to assist in Quality release.
  • Assist in creating technical documents, and training material.
  • Perform incident handling, problem analysis, resolution of incidents and training to other technical support personnel.
  • Comply with company policy, process and procedure.
  • Support task in global project that is assigned from time to time.
  • Manage Hong Kong Office Infrastructure and equipment 
Job Requirements:
  • 1 to 3 years’ experience and above
  • Certificate or above in Information Technology / Computer Engineering or related discipline
  • Prefer MCP / MCSE / CCNA, experienced in LAN, Mobile and MAC support
  • Broad experience in Microsoft client OS and related software and client side and familiar with IP Phone setting
  • Customer focus and results oriented
  • Mature and have the ability to work with others to achieve goals
  • Proactive execute tasks that has been assigned
  • Have good communication skills and basic presentation skills
  • Team player and good command of both written English and Chinese
  • Knowledge of Powershell/ Agile/ ITIL as an advantage
  • Responsible, committed to work and can work independently with minimum supervision and able to work under pressure
  • Fresh with good academic record will be considered

Additional Information

Career Level
Entry Level
Non-Degree Tertiary
Years of Experience
1 year
Job Type
Full Time, Permanent

Company Overview

The QI Group of Companies is a multinational conglomerate comprising a dynamic group of businesses with regional offices in Hong Kong, Singapore and Malaysia and a wide range of subsidiary companies in nearly 30 countries. The Group has seven main business lines diversified into telecommunications, lifestyle & leisure, luxury & collectibles, training and conference management, property development, logistics and an e-commerce based retail & direct sales business. The Group has recently ventured into the education sector with the establishment of a University in Perak state in Malaysia.

As part of our global expansion plans, we are looking to attract the best in the industry for key positions within the QI Group. If you are passionate about what you do, driven by the desire to excel, and understand the requirements of working for an international organisation, we would like to talk to you.

Additional Company Information

Trading and Distribution
Benefits & Others
Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week, Flexible working hours