SEEK Asia (JobsDB)

Operation Director - Hong Kong

SEEK Asia (JobsDB)
Quarry Bay
Posted on 23-Nov-21

Operation Director - Hong Kong

SEEK Asia (JobsDB)

Job Highlights

  • Our motto: Improving Lives through Better Careers
  • Company Values: We Care, We Aim High, We Deliver
  • Customized career development opportunities

Job Description

The Operation Director will lead & implement the country operations strategies and key strategic projects to drive ambitious growth plans. This role reports directly to the Managing Director of Hong Kong.

Key responsibilities include:

Strategic management functions

· Involved in setting strategic direction to establish divisional and project goals
· Provide overall strategic governance for projects to ensure effective delivery
· Stay updated on shift in market and create plans to effectively navigate those changes

Project Management

· Collaborate with other departments and relevant stakeholders to ensure each phase of a project proceed as planned
· Track project progress including all activities, outputs, and outcomes related to project management
· Lead regular project progress reviews to ensure that the deliverables are met and intervene if necessary

Team Management

· Recruit, manage, coach and motivate operations and customer support managers to navigate change
· Encourage problem-solving, strategic thinking and customer-orientation amongst the teams
· Accelerate the growth of existing product and drive new product adoption.
· Analyze, evaluate & provide solutions to capture opportunities & address complex challenges

Stakeholder Management

· Develop strong relationships and collaboration with internal and external senior stakeholders.
· Interact with senior management levels internally within SEEK and externally (client), which involves negotiating or influencing on significant matters (Customer Experience/Product/Processes etc.)
· Engage firsthand with clients during complex & critical situations
· Provide project progress updates to Managing Director & Executives at regular intervals

Skills, Experience and Competencies

The successful candidate should have:

· Degree or Master in any discipline
· Minimum 10 years’ experience in managing business & operation team with proven track record in driving accelerated growth
· Minimum 2 years of working experience in the management consulting firm is highly desirable
· Experience in driving business transformation and change
· Enthusiastic in nature with the ability to coach & motivate a team
· Must be hands-on and operational

Desired Values

· Believed in aiming high to deliver world-class results and yet, not forgetting to care for others

Additional Information

Company Overview

SEEK’s portfolio of diverse businesses makes a positive impact on a truly global scale. Our unified purpose helps people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities.  
SEEK has evolved from being a domestic online employment classifieds business to the largest global online marketplace, operating in 19 countries. Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive. We are committed to making a difference to our community as well as to our company.  
In SEEK Asia, our purpose is to improve lives through better careers. Formed from the recent merger of the two leading portals in the region, and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South-East Asian countries and is the leading job portal and Asia's preferred destination for candidates and hirers. It now has ambitious growth plans that include expanding its product set and customer base. To support this, we are transforming our sales and service organization including moving to a more solution-based selling approach, increasing use of digital channels and becoming more data-driven.
At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has introduced a policy requiring all employees and visitors to be fully vaccinated for COVID-19 within our offices, unless a formal medical exemption applies. In addition, all employees attending in-person work related meetings or events outside the office will also need to be fully vaccinated.  We have chosen to share this information early in our hiring process, so that candidates can make an informed choice. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process.  Further details about this policy will be shared during the hiring process, as required. 

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Life insurance, Medical insurance, Performance bonus, Five-day work week