SEEK Asia (JobsDB)

Senior Business Process Analyst (Salesforce)

SEEK Asia (JobsDB)
Quarry Bay
Posted on 19-Jan-22

Senior Business Process Analyst (Salesforce)

SEEK Asia (JobsDB)

Job Highlights

  • Our motto: Improving Lives through Better Careers
  • Company Values: We Care, We Aim High, We Deliver
  • Customized career development opportunities

Job Description

The Role
One of the significant transformation initiatives that SEEK Asia is undertaking is the CRM Transformation program.  The CRM project is focused on enhancing and replacing SEEK Asia’s current Customer Relationship Management system. A key objective of the CRM project is to have all client data integrated and available through one central platform, so SEEK Asia can become more efficient in how it manages multi-functional relationships with its customers, and more sophisticated and targeted in how it engages and delivers insights. This is a large-scale transformation, which has change implications across the entire business.
This person will be assisting CRM Transformation Lead and functional domain owners (Sales, Service, Marketing and Finance) to examine legacy business processes, identify gaps / areas of improvements, redesign and relaunch a more effective and standardize business processes within SEEK.
This person should also be supporting domain expert leads, working with key stakeholders and users in gathering and documenting business requirements for CRM implementation.
Any prior experience with Salesforce or similar CRM systems in a complex enterprise environment will be added advantage.
Key Responsibilities
  • This person will be assisting CRM Transformation Lead and functional domain owners (Sales, Service, Marketing and Finance) to examine and analyse existing operating model, legacy business processes and systems, identify gaps / areas of improvements, redesign and relaunch a more effective and standardize business processes within SEEK that align to the SEEK unification program.
  • This person should also be supporting domain expert leads, working with key stakeholders and users in gathering and documenting business requirements for CRM implementation.
  • Identify inefficiencies in a business's operations, then alter/automate existing process or establish new ones to limit or eliminate the identified issues.
  • Facilitate process workshops, mapping process to business requirements. Document the procedures and presenting new process designs to stakeholders for discussion.
  • Other activities Business Process Analysts get involved in include:
  • Work with vendors to transform the approved business requirements to system functionalities.
  • Educating business users (country stakeholders from sales, customer service, finance, marketing and product) on the revised operating business processes.
  • Supporting change manager to roll out, manage change, training & communication.
  • Prepare required plans, documentations (Example: RFP, requirements & specifications, training manuals) or presentation where needed.
  • Develop epics, user stories and testing acceptance criteria based on the agreed future state business processes
  • Support the testing team to drive standard UAT processes with the stakeholders
  • Monitor, measure and collect feedback pre- and post- launch CRM.
So, what are we looking for?
  • Candidate with a Professional Degree / Bachelor Degree or Master Degree in business, computer science, finance or other related background.
  • At least 8 year(s) working experience in the related fields.
  • Experience using Salesforce or SAP.  Understand how ERP, CRM and BI tools operate would be advantageous.
  • Great time management, prioritisation, follow-up and willing to go extra mile to complete tasks assigned.
  • Possess strong analytical and problem solving skills.
  • Hold strong knowledge in either one or multiple domains like sales & service operation; finance billing; marketing related process mapping and reengineering.
  • Experience aligning approach across multiple geographies (with counterparts in each geography)
  • Must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.
  • Ability to build effective relationships and deliver exceptional service to both internal and external key stakeholders.  Well-developed interpersonal and leadership skills, including the ability to influence and drive productive development teams and business stakeholders at all levels.
  • Excellent verbal and written communication skills.
  • Strong commercial and sales operational acumen and a proven thinker.
  • Demonstrated ability to quickly breakdown problems, find innovative solutions and attention to detail.
Desired Values
  • Believed in aiming high to deliver world-class results and yet, not forgetting to care for others

Additional Information

Job Type
Full Time, Contract
Company Website

Company Overview

About JobsDB
SEEK’s portfolio of diverse businesses makes a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities.   

SEEK has evolved from being a domestic online employment classifieds business to the largest global online marketplace, operating in 19 countries. Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive. We are committed to making a difference to our community as well as to our company.  

In SEEK Asia, our purpose is to improve lives through better careers. Formed from the recent merger of the two leading portals in the region, JobStreet.com and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South-East Asian countries and is the leading job portal and Asia's preferred destination for candidates and hirers. It now has ambitious growth plans that include expanding its product set and customer base. To support this, we are transforming our sales and service organization including moving to a more solution-based selling approach, increasing use of digital channels and becoming more data-driven.

Additional Company Information

Industry
Media/Publishing/Printing
Benefits & Others
Medical insurance, Performance bonus, Work from home, Five-day work week, Flexible working hours