SEEK Asia (JobsDB)

Senior Workplace Technology Administrator / Senior Office IT Support

SEEK Asia (JobsDB)
Quarry Bay
Posted on 22-Nov-21

Senior Workplace Technology Administrator / Senior Office IT Support

SEEK Asia (JobsDB)

Job Highlights

  • Our motto: Improving Lives through Better Careers
  • Company Values: We Care, We Aim High, We Deliver
  • Customized career development opportunities

Job Description

The Role

  • Provide high quality Level 2 IT technical support across Seek Asia Offices and to answer end user support queries in person, on the phone and via email.
  • Take ownership of end user problems and be pro-active when dealing with user’s issue, including any hardware, software and network systems (Operating System, MS Office suite, antivirus, email- client, office printing system, networking, etc.).
  • Provide professional training and advice to end users when necessary.
  • Manage and maintain documentation of all IT assets and ensure all processes & procedure are compliant with the company policies.
  • Pro-actively work with external parties for troubleshooting, procurement, contract management.
  • Daily system and resources monitoring.
  • Ability to quickly solve technical problems to minimize customer downtime.
  • Strong communication skills, interpersonal skills and user service oriented.
So, what are we looking for?
  • Bachelor’s Degree in Information Technology, computer science or equivalent.
  • Candidates with 3 - 5 years of working experience or more in the related filed are preferred
  • Solid experience in Microsoft Windows (Windows 7, Windows 8, Windows 10, Windows Servers).
  • Experience with MacOS will have an added advantage.
  • Experience with network equipment such as Sophos, Cisco Router, FortiWAN etc will have an added advantage.
  • Hands-on experience in Microsoft Offices Tools and Microsoft Active Directory while being able to troubleshoot on both hardware and software.
  • Hands-on experience for MacOS setup, provisioning, troubleshooting.
  • Added advantage with Office 365 and/or BASH scripting.
  • Ability to multi-task, self-motivated and able to work under pressure with low supervision.
  • Good command of spoken and written English.
  • Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative to problem solving.

Additional Information

Job Type
Full Time, Permanent
Company Website

Company Overview

SEEK’s portfolio of diverse businesses makes a positive impact on a truly global scale. Our unified purpose helps people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities.  
SEEK has evolved from being a domestic online employment classifieds business to the largest global online marketplace, operating in 19 countries. Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive. We are committed to making a difference to our community as well as to our company.  
In SEEK Asia, our purpose is to improve lives through better careers. Formed from the recent merger of the two leading portals in the region, JobStreet.com and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South-East Asian countries and is the leading job portal and Asia's preferred destination for candidates and hirers. It now has ambitious growth plans that include expanding its product set and customer base. To support this, we are transforming our sales and service organization including moving to a more solution-based selling approach, increasing use of digital channels and becoming more data-driven.
At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has introduced a policy requiring all employees and visitors to be fully vaccinated for COVID-19 within our offices, unless a formal medical exemption applies. In addition, all employees attending in-person work related meetings or events outside the office will also need to be fully vaccinated.  We have chosen to share this information early in our hiring process, so that candidates can make an informed choice. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process.  Further details about this policy will be shared during the hiring process, as required. 

Additional Company Information

Industry
Media/Publishing/Printing
Benefits & Others
Medical insurance, Performance bonus, Five-day work week