Epson Hong Kong Limited

Supervisor / Senior Technical Engineer (資深技術維修員)

Epson Hong Kong Limited
Salary provided
Posted on 23 Feb 2021

Supervisor / Senior Technical Engineer (資深技術維修員)

Epson Hong Kong Limited

Job Highlights

  • Supervise a Team of Service Engineers
  • Service and Support for Pre-sales and After-sales
  • 5-day Work Week

Job Description

Responsibilities:

  • Implement service and support plan for pre-sales and / or after-sales services;
  • Supervise and lead a team of Service Engineers / staff to provide pre-sales and after-sales services to customers;
  • Collect and maintain customer information for service & business development, customer satisfaction, etc.;
  • Handle complaints and solicit customers' feedback to improve service quality;
  • Organize training to internal and external customers;
  • Analyze statistical service data for service enhancement and improvement, and conduct case investigations

Requirements:

  • Higher Diploma holder in Computer Science / Electronic Engineering or related Disciplines;
  • At least 5 years relevant working experience with exposure in supervisory level is preferred;
  • Practical experience in basic colour management and digital printing in office automation industry will be an advantage;
  • Strong ability in designing, describing, and managing the solution engineering;
  • Excellent customer facing, communication and presentation skills;
  • Good in writing and quantitative skills;
  • Good command of written & spoken English, Cantonese and Mandarin.

We offer 5-day Work Week, competitive remuneration package and benefits to the right candidates.

Interested parties please apply with your full resume indicating CURRENT and EXPECTED SALARY in MS-WORD format.

All information provided will be treated in the strictest confidence and are used only for recruitment purposes. Personal data for unsuccessful applications will be destroyed after 3 months.

Additional Information

Career Level
Middle
Qualification
Non-Degree Tertiary
Years of Experience
5 years
Job Type
Full Time, Permanent

Company Overview

Epson Hong Kong Ltd was established in 1980 under its parent company, Seiko Epson Corporation. With innovative technology, Epson has brought to Hong Kong a variety of high quality products including imaging & information products, a comprehensive range of electronic devices, POS solution & mini – printers and business solutions. To support our expansion, we are inviting high calibre candidates to fill the following position:

Additional Company Information

Benefits & Others
Education allowance, Five-day work week, Life insurance, Medical insurance, Overtime pay, Performance bonus, Transportation allowance, Travel allowance