Responsibilities:

• Implement service and support plan for pre-sales and / or after-sales services;
• Supervise and lead a team of Service Engineers / staff to provide pre-sales and after-sales services to customers;
• Collect and maintain customer information for service & business development, customer satisfaction, etc.;
• Handle complaints and solicit customers' feedback to improve service quality;
• Organize training to internal and external customers;
• Analyze statistical service data for service enhancement and improvement, and conduct case investigations

Requirements:

• Higher Diploma holder in Computer Science / Electronic Engineering or related Disciplines;
• At least 5 years relevant working experience with exposure in supervisory level is preferred;
• Practical experience in basic colour management and digital printing in office automation industry will be an advantage;
• Strong ability in designing, describing, and managing the solution engineering;
• Excellent customer facing, communication and presentation skills;
• Good in writing and quantitative skills;
• Good command of written & spoken English, Cantonese and Mandarin.
  
  

We offer 5-day Work Week, competitive remuneration package and benefits to the right candidates.

Interested parties please apply with your full resume indicating CURRENT and EXPECTED SALARY in MS-WORD format.

All information provided will be treated in the strictest confidence and are used only for recruitment purposes. Personal data for unsuccessful applications will be destroyed after 3 months.

Epson Hong Kong Ltd was established in 1980 under its parent company, Seiko Epson Corporation. With innovative technology, Epson has brought to Hong Kong a variety of high quality products including imaging & information products, a comprehensive range of electronic devices, POS solution & mini – printers and business solutions. To support our expansion, we are inviting high calibre candidates to fill the following position: