SEEK Asia (JobsDB)

Training Manager for Sales and Customer Service

SEEK Asia (JobsDB)
Quarry Bay
Posted on 25-Nov-21

Training Manager for Sales and Customer Service

SEEK Asia (JobsDB)

Job Highlights

  • Our motto: Improving Lives through Better Careers
  • Company Values: We Care, We Aim High, We Deliver
  • Customized career development opportunities

Job Description

Roles and Responsibilities

• Understand the country’s business and engage with all the leaders and stakeholders

• Identify training needs from the business focus and employee capability gaps

• Engage with regional team and other country teams to source for the needed training programs

• Engage and evaluate external training vendors and programs

• Attend the trainer development programs as identified by regional and country teams

• Develop course content for the training modules specific for country, if unavailable in the organization

• Localize regional training program as needed

• Source relevant case studies for inclusion into training programs

• Identify e-learning courses from Learning Management System to create blended learning

• Analyze the call/visit monitoring results and organize the needed refresher trainings

• Plan and develop the needed training delivery schedules

• Communicate and publish the approved training plans and programs

• Conduct training for sales and customer care teams and leaders

• Evaluate the effectiveness of trainings delivered, and enhance the programs accordingly

• Perform call monitoring, analysis and calibration

• Engagement and feedback to managers for coaching purpose

• Travel as required for trainings and meetings

• On-going research on training methodologies for implementation to improve trainings

Skills, Experience and Competencies

• Degree, or relevant working experience

• Minimum 5 years of working experience, ideally in sales and training fields

• Strong English language spoken and written skills are required, together with any local country language

• Ability to develop training courses and relevant course materials

• Ability to develop e-learning courses using tools such as Articulate would be an added advantage

• Ability to deliver training in a virtual and classroom environment and manage large groups

• Strong communication skills in both presentation and also in writing

• Inspiring and motivational leader

• Organized, systematic and logical in event organizing

• Detailed oriented, analytical and able to work independently

• Team player with good engagement skills with all levels of staff

• Ethical and a role model to others

Desired Values

• Aiming high to deliver world-class results, whist being a caring leader

Company Overview

SEEK’s portfolio of diverse businesses makes a positive impact on a truly global scale. Our unified purpose helps people live more fulfilling and productive working lives and helps organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities.  
SEEK has evolved from being a domestic online employment classifieds business to the largest global online marketplace, operating in 19 countries. Founded in Melbourne, Australia in 1997, there are now over 6,000 people working for SEEK globally. Our reach includes Australia, New Zealand, China, Brazil, Mexico, South East Asia, Southern Africa, India and Bangladesh. We believe the key to our success is creating a work environment which is challenging, rewarding and inclusive. We are committed to making a difference to our community as well as to our company.  
In SEEK Asia, our purpose is to improve lives through better careers. Formed from the recent merger of the two leading portals in the region, and jobsDB, SEEK’s Asian operation now employs 1,500 people operating across 7 countries in South-East Asian countries and is the leading job portal and Asia's preferred destination for candidates and hirers. It now has ambitious growth plans that include expanding its product set and customer base. To support this, we are transforming our sales and service organization including moving to a more solution-based selling approach, increasing use of digital channels and becoming more data-driven.
At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has introduced a policy requiring all employees and visitors to be fully vaccinated for COVID-19 within our offices, unless a formal medical exemption applies. In addition, all employees attending in-person work related meetings or events outside the office will also need to be fully vaccinated.  We have chosen to share this information early in our hiring process, so that candidates can make an informed choice. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process.  Further details about this policy will be shared during the hiring process, as required. 

Additional Company Information

Benefits & Others
Dental insurance, Education allowance, Life insurance, Medical insurance, Performance bonus, Work from home, Five-day work week